People Management Skills for Technical Professionals - Live online course

Country: 
Australia
Category: 
Project Management
City: 
Online - attend from your desk!
Course Scheduled Number: 
161005E
Course start date: 
Tuesday, 18 October 2016
Course end date: 
Tuesday, 18 October 2016
Contact Person: 
Oliver Jenkinson
Contact Email: 
oliver.jenkinson@idc-online.com
Contact Telephone: 
1300 138 522

 

YOU WILL LEARN:

  • The characteristics of the four behavioural styles so you can understand the needs of your employees and know how to work with and bring out the best in each one
  • How to practice effective communication skills when training, managing and coaching employees
  • How to develop strategies for motivating employees to be more engaged and productive, and manage poor performance
  • Understand how the principles of emotional intelligence work within a team environment

WHAT’S INCLUDED?

  • Four 50 minute live, practical sessions with your instructor and attendees
  • The full technical eBook manual for “People Management Skills for Technical Professionals” which includes course slides, cases studies, calculations and practical exercises
  • Four hours of additional in-depth video sessions covering many additional areas – yours to keep and watch at your convenience

 

WHO SHOULD ATTEND?

Any and all individuals who want to hone their leadership and management skills regardless of experience or seniority.

 

PRE-REQUISITES:

No previous knowledge, experience or qualifications are required to undertake this course. People management skills are transferrable and invaluable; therefore, all those willing to improve their skillset are encouraged to register. 

 

CONTENT SUMMARY

INTRODUCTION

This is an intensive four (4) hour presentation; we will be emphasising sections marked in BOLD below. Full recordings will be provided for the lower intensity sessions (another four hours of video as detailed below) to review after the course.

LIVE SESSIONS

SESSION ONE

DELEGATION AND EMPOWERMENT

  • Delegation excuses
  • How to delegate effectively
  • Lessons in empowerment
  • Effective control

Additional video session covered in-depth for review at anytime:

  • STRATEGIC GOALS AND OBJECTIVES
    • Group goal objectives
    • Managing group goals
    • Goal setting guidelines
    • Monitoring and improving objectives
    • Performance measurement

SESSION TWO

TAMING CONFLICT

  • Understanding conflict
  • Developing trust
  • Recognising behaviour patterns
  • Effective probing
  • Conflict modes
  • Psyche management
  • Fighting perceptions to win

Additional video session covered in-depth for review at anytime:

  • THE FOUR BEHAVIOURAL STYLES
    • Dimensions of behaviour
    • Style profiles
    • Enhancing team relationships

SESSION THREE

EMOTIONAL INTELLIGENCE

  • What is EQ and why does it matter?
  • The emotional competencies model
  • The domains of EQ
  • The value of EQ
  • Learning how to apply EQ in the workplace
  • EQ and leadership

Additional video session covered in-depth for review at anytime:

  • EFFECTIVE COMMUNICATION
    • The communication process
    • Barriers to communication
    • Non-verbal communication
    • Assertiveness
    • Keys to active listening
    • Planning for constructive feedback
    • Effective feedback
    • A short case example of effective communication

PERFORMANCE MANAGEMENT

  • Principles of poor performance
  • Guidelines for managers
  • Recommendations of application
  • Employment essentials

Additional video session covered in-depth for review at anytime:

  • TEAM MOTIVATION
    • Motivation and your team
    • Motivating factors
    • How to improve motivation
    • Manager’s role in motivating

SESSION FOUR

PROACTIVE TIME PLANNING

  • Establishing priorities
  • Decision making
  • Avoiding time wasters
  • Eliminating procrastination
  • Time planning

SUMMARY, OPEN FORUM

CLOSING

Subtotal$408.18 AUD
Australia Tax$40.82 AUD
Price$449.00 AUD
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This course is available fully online through IDC Video: On-Demand video courses.

CLICK HERE for more information.

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