Workshops and Conferences
A fee of 20% will apply for written cancellations received 7-14 days prior to the start date of the workshops and conferences offered by IDC Technologies.
Cancellations received less than 7 days prior to the start date are not refundable, however substitutes are welcome.
Books and eBooks
If you wish to return a hard copy book or eBook please contact IDC’s publishing department within 5 working days of receiving your eBook order and within 10 working days of receiving your hard copy book order, either by phoning your local IDC office or sending an email to firstname.lastname@example.org, advising us of the reason for the return.
IDC Technologies will consider each return request on a case by case basis and will either issue a refund, exchange or credit (to the value of the item, excluding any shipping charges) at the discretion of IDC Technologies. Hard copies must be returned in new condition if you are requesting a refund, exchange or credit.
For your protection, you may wish to send your hard copy book return via insured parcel post. IDC Technologies cannot pay for return shipping charges unless we have made a shipping error.
Credits can be redeemed against any future purchase with IDC Technologies.
We will make every effort to process returned items within 7-10 business days of receipt of the return.